How to claim a no-show fee

1. From the side menu, go to Bookings. 

2. On the All Statuses dropdown menu, select the No Show option.

3. Select the booking you need, and click on the reference code.

4. This will open up a new screen showing the booking details. In the Payment & Products section  you will find the option to Withdraw funds.

5. This will open a new box, from where you can select the number of people to charge depending on the reservation and amount of no-shows. You will also be requested to confirm that the people did not attend by clicking on the checkbox and also type "CONFIRM" before clicking on the Withdraw Funds button below.

6. If successful, a notification will appear at the top of your screen. In addition, the payment status will change to ‘No show withdrawal attempt successful’. You can verify this in the Payment Gateway section at the bottom of the screen.

Important to note: This process will only work if the card has sufficient funds. If not, the process will fail, and you will need to communicate directly with the client.

Both the restaurant and the client will receive an email confirmation that a no-show or late cancellation fee was processed.

While we strive to ensure the accuracy and currency of the information in our knowledge base, some articles may contain minor discrepancies due to the constant evolution of our services and products.