How to Request Payments, Deposits, or Card Verification

First, make sure that your payments are activated. Go to Marketplace and check that the toggle under Online Payments & Cancellation Policy is switched on. If it is not, simply click the toggle to activate it.

Once that is correctly set up, then:

1. From the side menu, go to Settings > Reservations > Deposits & Payments. 

2. Select your payment provider and enter the required information to complete the setup.

3. Enter the information to configure your payment specifications. 

• Type: Choose whether you prefer a card guarantee or to take a deposit straight away.
• Amount per guest: The amount charged per person.
• From party size: The minimum number of covers for which a deposit or card guarantee will be requested when placing a booking.
• When it applies / In these dining areas: Select the specific days and dining areas where you would like deposits or card guarantees to apply.
• Unpaid bookings: Amount of time that guests have to complete the checkout process before the booking gets automatically cancelled.

4. You can set up your cancellation policy under Terms & Policies. To access it, click on the link at the bottom of the screen. Once you have finished, click Save changes.

Note: Please bear in mind that if guests cancel after this period, the penalty will not be collected automatically by the system. It needs to be actioned manually. You can find a guide on how to do so at this link.

While we strive to ensure the accuracy and currency of the information in our knowledge base, some articles may contain minor discrepancies due to the constant evolution of our services and products.